Retail Manager Full Time NEW

Position: Retail Manager

Position Type: Full-Time

Salary: $79,500 plus superannuation per annum

Location: Parramatta NSW 2150

Our client is seeking a Retail Manager to join their fast food restaurant located in Parramatta, New South Wales.

Key Duties and Responsibilities:

• Lead day-to-day retail store operations during shifts, coordinating team members across front-of-house and back-of-house to
• maintain efficient service and operational standards.
• Supervise and support team members throughout shifts, allocating tasks according to business needs and ensuring work is
• completed efficiently and to KFC standards.
• Manage shift flow during busy trading periods, responding to operational issues and making decisions to maintain service
• speed, product availability and customer satisfaction.
• Train, coach and support new and existing employees in customer service, operational procedures, food preparation, workplace
• safety and store standards.
• Monitor team capability and training progress, support cross-training across operational areas and help develop team members
• toward greater responsibility.
• Conduct stock checks and support inventory control for food, packaging and equipment, identifying shortages and ensuring
• appropriate stock availability for trading.
• Assist with stock receiving, storage, rotation and maintaining appropriate stock levels while following food safety and operational
• Handle customer complaints and service issues professionally, investigating concerns and taking appropriate action to achieve
• positive customer outcomes.
• Manage cash handling, register procedures and daily takings while following company controls and financial procedures.
• Support opening and closing procedures, ensuring the store, equipment, work areas and team are prepared for safe and
• effective trading.
• Maintain high standards of food safety, workplace safety, cleanliness and operational compliance throughout the store.
• Monitor service and customer feedback, identify recurring operational issues and work with the team to improve store
• Support store performance initiatives and team accountability through clear communication, coaching and follow-up on
• operational priorities.
• Communicate with senior management regarding staffing, training, operational issues, customer feedback and store

Requirements:

• AQF Associate Degree, Advanced Diploma or Diploma in Business, Retail Management, Hospitality Management, or a related field
• At least three (3) years of relevant experience in retail, hospitality, quick service restaurants, or a similar customer-focused operational environment.
• Previous experience in a KFC, quick-service restaurant, hospitality or high-volume retail environment is preferred
• Demonstrated experience supervising and coordinating a team in a fast-paced retail Demonstrated experience managing day-to-day operations within a high-volume retail, hospitality or quick-service restaurant environment.
• Demonstrated experience supervising, coordinating and allocating work to employees to ensure operational requirements and service standards are consistently met.
• Demonstrated experience in staff training, coaching, performance support and development.
• Demonstrated experience managing customer service, resolving customer complaints and addressing operational issues in a professional manner.
• Demonstrated experience with stock control, inventory management, receiving, storage, stock rotation and maintaining appropriate stock levels.
• Demonstrated experience with cash handling, point-of-sale procedures, financial controls and daily reconciliation/takings.
• Knowledge and practical understanding of food safety, workplace health and safety, cleanliness and operational compliance requirements.
• Strong leadership, communication, organisational and problem-solving skills.
• Ability to manage competing operational priorities and make effective decisions in a fast-paced environment.
• Ability to monitor operational performance, identify issues and implement appropriate corrective and improvement measures.
• Ability to work collaboratively with senior management and communicate effectively regarding staffing, training, customer service and operational matters.
• Ability and willingness to work a flexible roster, including evenings, weekends and public holidays where required.