Retail Manager Full Time

Position: Retail Manager

Position Type: Full-Time

Salary: $76,000 to $80,000 plus superannuation per annum

Location: Shepparton VIC 3630

About The Company

Our client Hume Foods Pty Ltd operates as a franchise of Subway, one of the world’s leading quick-service restaurant (QSR) brands known for its fresh, made-to-order sandwiches, salads, and healthy meal options. Situated in a prime location in Shepparton South, the store caters to a diverse clientele from the local community and nearby regional areas.

The company is committed to delivering exceptional customer service, maintaining high operational standards, and upholding strict food safety and compliance procedures. With a dedicated team of full-time and part-time staff, Hume Foods Pty Ltd prides itself on operational efficiency, consistent quality, and a welcoming dining experience.

Position Overview

As a Retail Manager you will be responsible for overseeing the day-to-day operations of the Subway Shepparton South store, ensuring that the business meets its operational, financial, and customer service objectives.

This position involves leadership and supervision of staff, inventory and cost control, compliance with franchise policies and legislative requirements, and the implementation of business strategies to enhance performance and profitability. The Retail Manager plays a key role in maintaining the brand’s reputation and ensuring smooth operations.

Key Responsibilities:

• Supervise and coordinate all daily store operations to ensure efficient and seamless service delivery.
• Recruit, train, roster, and manage staff in line with Subway’s HR policies and operational procedures.
• Oversee inventory management, including ordering, stock control, and supplier liaison to minimise waste and maintain optimal stock levels.
• Ensure the store complies with all food safety, hygiene, health, and occupational safety regulations.
• Develop and execute business strategies aimed at increasing sales, profitability, and overall performance.
• Monitor financial results, prepare regular sales and expense reports, and implement corrective actions where necessary.
• Coordinate local marketing initiatives and support Subway’s broader promotional campaigns.
• Foster a high standard of customer service by addressing and resolving complaints promptly and professionally.
• Conduct regular performance reviews and staff evaluations to improve team effectiveness and retention.
• Report directly to the Director on operational matters, compliance, staffing, and performance outcomes.

Requirements:

• Diploma or higher qualification in Business, Management, or Hospitality
• Minimum 12 months experience in a retail or fast-food management role
• Must have prior experience within a Subway store
• Proven leadership and team management capabilities.
• Strong communication and interpersonal skills.
• Comprehensive understanding of food safety and hygiene standards in a QSR setting.
• Financial literacy, including budgeting, cost control, and KPI tracking.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Proactive problem-solving and decision-making skills.
• Proficiency with scheduling, inventory, and POS systems.

Employment Conditions

• Position Type: Full-Time (38 hours per week)
• Location: Subway Shepparton South, 6/646 Wyndham Street, Shepparton VIC 3630
• Hours: Rotational roster including weekdays, weekends, and public holidays