Retail Store Manager Full Time NEW

Position: Retail Store Manager

Position Type: Full-Time, Permanent

Salary: $76,500 to $80,000 plus superannuation per annum

Location: East Bunbury WA 6230

Work Hours: 38 hours per week (rostered shifts including weekends and public holidays as required)

Our client Parade Group Pty Ltd is an established business operating in East Bunbury, Western Australia. The company is committed to delivering exceptional retail experiences and quality products to their valued customers in a professional and welcoming environment.

As the Retail Store Manager you will be responsible for the overall management, performance and day-to-day operations of the retail store. The successful candidate will lead a team of retail staff, drive sales performance, ensure outstanding customer service, and maintain compliance with company policies and relevant legislation.

Key Responsibilities:

• Lead, manage and motivate a team of staff to achieve sales targets, deliver excellent customer service and maintain store standards
• Oversee day-to-day store operations including opening and closing procedures, cash handling, and compliance with company policies and procedures
• Manage stock control, inventory ordering, receiving of goods and loss prevention strategies to minimise shrinkage and maximise profitability
• Recruit, induct, train and performance manage retail staff in accordance with company HR policies and applicable employment laws
• Monitor and analyse store sales performance, prepare regular reports and implement strategies to meet and exceed KPIs and budgets
• Maintain store presentation, visual merchandising and product displays to maximise customer engagement and drive sales
• Resolve customer complaints and escalations promptly and professionally, ensuring a positive customer experience at all times
• Ensure the store is fully compliant with Occupational Health and Safety regulations, conducting regular safety audits and risk assessments
• Liaise with suppliers, head office and other stakeholders to coordinate promotions, pricing strategies and product ranging
• Undertake additional duties and projects as directed by management to support overall business objectives.

Required Qualifications and Experience

Essential

• Minimum two (2) years of experience in a retail management or supervisory role, preferably in a similar retail environment
• Demonstrated ability to lead, develop and manage a team to achieve sales targets and deliver outstanding customer service
• Strong commercial acumen including experience with budgets, P&L management, inventory control and sales reporting
• Knowledge of applicable employment legislation including Fair Work Act, Modern Awards, and Occupational Health and Safety obligations
• Excellent communication, interpersonal and problem-solving skills with the ability to engage effectively with customers, staff and stakeholders
• Proficiency in point-of-sale (POS) systems, Microsoft Office, and retail management software.

Desirable

• Formal qualifications in Business Management, Retail Management or a related discipline
• Experience working across multiple retail formats or product categories
• Experience with visual merchandising, promotional planning or marketing campaign execution

Key Competencies and Attributes

• Strong leadership and people management skills with a positive and motivating management style
• Sound commercial judgement and ability to analyse data to drive business decisions
• Customer-centric mindset with a genuine commitment to delivering outstanding service experiences
• High level of integrity, professionalism and accountability in managing store operations and staff
• Ability to work effectively under pressure, manage competing priorities and meet deadlines in a fast-paced retail environment
• Commitment to ongoing professional development and keeping current with retail industry trends and best practices

Working Conditions and Physical Requirements

• Work is performed in a retail store environment with regular customer-facing responsibilities
• Frequent standing and walking on the shop floor; occasional desk-based administrative tasks
• Rostered shifts including weekends, public holidays and peak trading periods as required by business needs
• Occasional lifting and manual handling of stock and deliveries (up to 20kg)
• Required to present in a professional and neat manner in accordance with the company’s dress code policy
• Exposure to a busy retail environment with high customer traffic, particularly during peak seasons and promotional periods

Remuneration

• Salary: As per applicable Australian award rates or as negotiated based on experience and qualifications
• Benefits: Superannuation contributions as per legislative requirements; staff meals during shifts; professional development opportunities
• Leave: Annual leave, personal leave and public holidays as per National Employment Standards

Performance Expectations

• Consistent achievement of store sales targets, KPIs and budget objectives
• Full compliance with company policies, employment legislation and WHS obligations
• Positive leadership contribution to team culture, staff development and workplace morale
• High standard of store presentation, customer service and operational efficiency

Duration and Permanence of Position

This is a permanent full-time position with no fixed end date. It is expected the successful candidate will remain in this position for a minimum of two years from commencement of employment.

Notes

This position description reflects current responsibilities and may be reviewed and amended from time to time as business needs change. The successful candidate will be required to comply with all policies and procedures of Parade Group Pty Ltd.

All applicants must be willing to undergo a background check and provide evidence of their qualifications and work experience.