Office Manager Full Time NEW

Position: Office Manager

Position Type: Full-Time

Salary: $80,000 plus superannuation per annum

Location: Toongabbie NSW 2146

Our client is seeking an experienced Office Manager to join their team in Toongabbie, New South Wales.

The Office Manager is responsible for the efficient day-to-day management of the real estate agency’s administrative and operational functions. The role ensures the office operates effectively by overseeing administrative systems, supporting property management and sales teams, coordinating office resources, maintaining compliance with industry requirements, and contributing to the overall efficiency and profitability of the business.

The Office Manager plays a key leadership role in supporting staff, improving internal processes, maintaining accurate business records, and ensuring high standards of customer service are delivered to clients.

Key Duties and Responsibilities:

• Manage the day-to-day operations of the office and ensure the smooth running of all administrative functions.
• Supervise and provide guidance to administrative support staff and reception personnel.
• Develop, review and implement office procedures, policies and administrative systems to improve operational efficiency.
• Coordinate workflow between the sales, property management and administration teams.
• Monitor office performance and identify opportunities to improve productivity and service delivery.
• Assist management with business planning, operational reporting and performance monitoring.
• Manage office budgets and oversee expenditure relating to office operations and supplies.
• Coordinate the procurement and maintenance of office equipment, technology and facilities.
• Maintain accurate business records, databases and document management systems.
• Assist with payroll administration, staff onboarding, leave records and general human resource administration.
• Liaise with external service providers, contractors, accountants and regulatory bodies as required.
• Ensure compliance with relevant real estate legislation, workplace health and safety requirements, privacy obligations and company policies.
• Support the preparation of sales documentation, agency agreements and property administration where required.
• Oversee trust account administrative processes in conjunction with the Licensee and accounting team, ensuring documentation is maintained in accordance with legislative requirements.
• Coordinate internal meetings, training sessions and staff communications.
• Prepare management reports, operational summaries and administrative documentation.
• Respond to client enquiries and assist in resolving administrative issues in a professional and timely manner.
• Foster a positive, organised and collaborative office environment.

Requirements:

Qualifications

• Diploma or Advanced Diploma in Business, Management, Real Estate Practice or a related discipline; or
• At least three (3) years of relevant full-time experience in office management or business administration.

Skills and Experience

• Demonstrated experience in office management, business administration or operations management, preferably within the real estate industry.
• Strong organisational and time management skills with the ability to manage multiple priorities.
• Excellent leadership and staff coordination abilities.
• High level communication and interpersonal skills.
• Strong problem-solving and decision-making capabilities.
• Experience using real estate software platforms and Microsoft Office Suite.
• Sound understanding of administrative systems, record management and business operations.
• Ability to work independently while supporting a collaborative team environment.
• Strong attention to detail and commitment to accuracy.
• Professional presentation and customer-focused approach.

Key Performance Indicators

• Efficient day-to-day operation of the office.
• Timely completion of administrative and operational tasks.
• High level of staff and client satisfaction.
• Compliance with company policies and legislative requirements.
• Effective coordination of office resources and support functions.
• Accurate record keeping and reporting.
• Continuous improvement of administrative systems and business processes.

Employment Conditions

• Full-time position (38 hours per week).
• Salary: $80,000 per annum plus statutory superannuation.
• The role may require reasonable additional hours during peak operational periods.
• The employee is expected to maintain confidentiality and uphold the professional standards of the agency at all times.