Café Supervisor Full Time NEW

Position: Café Supervisor

Position Type: Full-Time

Salary: $70,000 to $80,000 plus superannuation per annum

Location:  Cairns City QLD 4870

Our client is an established café located within a major shopping centre in Cairns, Queensland. It provides food and beverage services to customers in a busy retail environment, with a focus on quality products, friendly customer service and efficient café operations. The café operates a customer-focused service environment, requiring effective coordination of staff and daily activities to maintain consistent service standards.

Responsibilities and duties include:

• Supervise daily café operations and coordinate front-of-house activities to ensure efficient service delivery.
• Allocate staff duties, coordinate shift activities and provide ongoing training and guidance to maintain service standards.
• Monitor staff performance and ensure employees deliver quality customer service in accordance with the café’s standards.
• Oversee food and beverage service, ensuring the quality, presentation and consistency of products meet the café’s requirements.
• Monitor stock levels, coordinate ordering and oversee the receipt, storage and rotation of café supplies.
• Coordinate opening and closing procedures, including cash handling, till reconciliation and daily reporting.
• Monitor café cleanliness, food safety and hygiene standards, ensuring staff comply with relevant workplace procedures.
• Address customer complaints and operational issues, and report staffing matters, maintenance requirements and other concerns to the Café Owner/Manager.

Requirements:

• Relevant AQF Certificate IV qualification or equivalent.
• At least 12 months of relevant work experience in a café, hospitality or food service environment.
• Demonstrated ability to supervise and coordinate staff in a hospitality setting.
• Strong leadership, communication and customer service skills.
• Ability to manage competing operational priorities in a fast-paced café environment.
• Knowledge of food safety, hygiene and workplace health and safety requirements.